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FAQ
Main > Information for new customers > FAQ
The following questions are the most frequently asked by our customers.
If you can't find the answer below, please contact one of our support managers, they are listed at the right ("Support Managers" section).
- Setup
- Inviter+Chat+Notices
- Personal bot
SETTING UP
How long does it take to setup my SmartBot?
- New orders are setup automatically within 15 minutes. However, this requires to invite the bot and give the necessary permissions.
If you have troubles configuring your group, our support manager will help you to do that.
Where do I put my SmartBot?
- We host SmartBot on our sims. Instead of bot, you put a 1-prim Interface device on your parcel. Interface device locates all your visitors and commands SmartBot to invite them.
If you want to put the personal bot on your parcel, see the Personal Bots section.
SECOND LIFE GROUP
My group has an enrollment closed. Can I use SmartBots invitations?
- Yes. SmartBots send direct invitations which allows residents to join your group anyway.
May I use my SL group which has paid enrollment?
- Yes. You just have to refund us the payment SmartBot pays to join your group.
Your Bot
Can I get the custom named bot?
- You can setup your own bot to manage your group, see About SmartBots Personal Bots for details.
INVITER & INTERFACE DEVICE
What is the range of Interface device?
- The range of Interface device is adjustable up to 96 meters.
I have two Interface devices on my land, will they invite the visitor twice?
- No. Devices will contact each other first and decide which one sends a single invitation.
Does SmartBots invite people who are already in the group?
- Bot does NOT invite the existing group members automatically. But it will give the invite if they click on the Interface device.
Will Interface invite visitor over and over to the same group?
- No. SmartBot remembers all residents who received an invitation to your group, and won't send repetitive invitations. However, you can setup your SmartBot to invite every resident twice or more times.
How does the bot avoid to spam and annoy visitors?
- Bot sends invitations to anyone who enters your parcel only, it ignores the nearby parcels.
Each visitor receives the invitation message only once. This is the default behavior, you can change it to send invitation twice or forever.
YOUR SMARTBOT
Am I able to test an invitation to the group?
- Yes. Owner of the Interface device can use the menu which allows to request a test invitation.
No statistics has been gathered on questions regarding personal bots yet.
Please open the Personal Bots page to read more about personal bots, features and abilities.